Policies & Protocols

KID Museum aims to provide your children with quality programming, low student-to-educator ratios, and a safe environment.

KID Museum does not guarantee that activities canceled due to circumstances beyond our control (i.e. weather, power outages) will be made up; no refunds will be issued. We do not offer make­up sessions due to a child’s inability to attend.

Snow Days: KID Museum follows Montgomery County’s snow and inclement weather policies. We will be closed for weather when the County is closed.

  • A 5% processing fee will be charged for all cancellations.
  • No refunds will be provided for any missed classes.
  • Fees cannot be pro-rated for any missed sessions in multi-week programs.

Grade Policy

KID Museum has age restrictions in place for all of our programs. We choose to use a child’s grade level, rather than their age, for several reasons. We ask that all parents adhere to these restrictions when signing up for KID Museum activities. Programs are designed with safety, curriculum, and social emotional skills appropriate for children of a certain grade level. Children who do not meet the grade requirements will be restricted from participating in the program, and will not receive a refund for their registration.

  • Safety: Your child’s safety is of the utmost importance to our staff. Children of different ages have vastly different levels of motor skill mastery and ability to retain instructions, and therefore require different levels of facilitation and supervision for the same tasks. By separating children by age group, KID staff can make the appropriate choices around tools and materials and staff to student ratios to keep every child safe.
  • Standards: Most schools attended by KID makers follow national or state standards in their curricula. Because of this, KID educators can generally assume a set of common experiences for children in a certain grade, even if they attend different schools, and design programs based on these experiences.
  • Social Emotional Skills: Children’s social emotional skills develop and vary with grade level. With this in mind, we do not make exceptions to our age/grade policies. Even if a child is advanced beyond their grade level intellectually or physically, they may still be developing emotional skills that older children have mastered. For this reason, teaching a younger child a skill may look very different than teaching an older child the same skill.

Nondiscrimination Statement

KID Museum prohibits illegal discrimination based on race, ethnicity, color, ancestry, national origin, religion, immigration status, sex, gender, gender identity, gender expression, sexual orientation, family/parental status, marital status, age, physical or mental disability, poverty and socioeconomic status, language, or other legally or constitutionally protected attributes or affiliations. Discrimination undermines our community’s long-standing efforts to create, foster, and promote equity, inclusion, and acceptance for all. Some examples of discrimination include acts of hate, violence, insensitivity, harassment, bullying, disrespect, or retaliation. This Policy affirms the Board’s belief that each and every student matters, and in particular, that educational outcomes should never be predictable by any individual’s actual or perceived personal characteristics. The Policy also recognizes that equity requires proactive steps to identify and redress implicit biases, practices that have an unjustified disparate impact, and structural and institutional barriers that impede equality of educational or employment opportunities.

Liability Statement

Although every effort is made to provide a safe environment, I recognize there is always risk of an accident occurring. I agree to release and discharge KID Museum from any and all liability and/or claims or damages arising out of personal injury to myself and/or my child that occurs during our participation in onsite or offsite KID Museum Activities. I agree to be responsible for any medical bills incurred resulting from illness or injury in such Activities. I am expected to carry accident and medical insurance on behalf of myself and/or my child.

Photo Release

By purchasing general admission tickets, I consent to KID Museum’s use of myself and/or my child’s image and likeness as shown in any photographs, videotapes, motion picture film, or electronic images and any audio recordings made of the participant’s voice in whatever way KID Museum desires, including television, print, website, and social media platforms. Furthermore, I consent that such photographs, films, recordings, electronic images shall be the sole property of KID Museum.

Current Program-Specific Policies

After-School Classes

All classes are subject to minimum and maximum enrollment. If a class must be cancelled by KID Museum due to low enrollment, we will notify participants 10 days prior to the start of class and will refund the full payment (and will not charge a processing fee).
Class enrollment will close one week prior to the start of class. After that time, please call KID Museum for availability.

Cancellation:

  • Full refund (minus processing fee) up to 2 weeks prior to start of class.
  • 50% refund (minus processing fee) up to 1 week prior to start of class.
  • No refund if canceled less than 1 week prior to start of class.
  • Full refund will be provided if KID Museum cancels an after-school session for any reason, including low enrollment or public health concerns

Code of Conduct

It is the goal of KID Museum to provide a safe and supportive environment for all program participants. Children who attend any KID Museum Programming are expected to follow the Code of Conduct below and to interact appropriately in a group setting. The Code of Conduct will be reviewed with campers at the start of the first day in order to ensure their understanding and agreement.

KID Museum does not tolerate the following:

  1. Any form of physical or verbal abuse or threat of physical harm.
  2. Continued disrespect towards others and/or disruption of the program.
  3. Vandalism, stealing, tampering with equipment.
  4. The use of any and all illegal substances.
  5. Bringing weapons of any kind, the making of weapons, or using objects as weapons.

When a camp participant does not follow the Code of Conduct, we may take the following steps:

  1. Staff will redirect the child to more appropriate behavior.
  2. If the behavior persists, a discussion will take place to remind the child of the behavior guidelines and camp rules. A parent will be notified that this discussion took place.
  3. If a problem persists and the child continues to disobey behavior guidelines and camp rules, KID Museum reserves the right to remove the child from the program indefinitely.
  4. No refunds or credits will be issued for campers who are removed from camp.
  5. Children who are removed from camp must be picked up by an authorized adult within 60 minutes of notification.

KID Museum reserves the right to modify, repeat, accelerate steps or not use the outlined processes as the situation demands.

General Admission Tickets Refund Policy

  • Tickets are non-refundable. Tickets can be exchanged for a different date or time slot if available. Exchanges are not guaranteed. No exchanges can be made fewer than 24 hours prior to your ticket date and we cannot exchange a ticket for a sold out date.
  • To inquire about ticket exchanges email info@kid-museum.org.
  • Due to the continued public health concerns, we encourage all visitors to stay home if they are feeling unwell. In case of illness, visitors will be encouraged to choose another date to visit KID.A full refund will be provided if KID Museum cancels an open explore session for any reason, including inclement weather or public health concerns.
  • Tickets are valid for the specific date and time of purchase. No re-entry will be allowed on timed tickets.

COVID-19 Health & Safety Protocols

At this time, KID Museum is not requiring masks to participate in programming. Note: This is may be updated by KID Museum as guidance from the Centers for Disease Control and Prevention, the State of Maryland, and Montgomery County Department of Health & Human Services evolves.